Crisis communication - how FedEx crisis turned into PR victory: Manjgura.hr - Public Relations - Public Relations
The U.S. postal service FedEx during the holidays is in difficulties, what would actually be just a customer service crisis turned into a real PR crisis because they are dumped into play social networks rather Tube.
It all began with the publication of video content that shows FedEx courier throwing a package over the fence onto the lawn. To make matters worse, the package is a computer monitor that was in the FedEx package and the delivery man could clearly see that the package tracking fedex contents are fragile.
The owner submitted a monitor, set the original recording on YouTube and the Huffington Post, said that at the time of delivery was at home and that the courier should just ring the doorbell. The footage was collected in five days even 5 million tracking fedex medical examination, and now has nearly 9 million and even 24.867 comments.
Not buried his head in the sand and ignore the YouTube video, did not neglect the crisis and played that does not exist. Rather than ignoring, the company is on its YouTube channel published an apology (similar has made Domino's Pizza 2008th year when he released a video in which it sees as an employee spit in your food). Matthew Thornton tracking fedex III, senior vice president of FedEx Express U.S., explained how the company will do everything in correcting mistakes, and it is this video used to educate employees that such a scenario could never happen again. The video was posted on the official FedEx blog.
Digg Related Articles: How to successfully manage the crisis Crisis tracking fedex Communication tracking fedex - learn from others' examples How to deal with negative publicity in 8 steps Bijesprvi and Macan - as colleagues in public relations thinking about the story I'm Bijesprvi and it was a fun and creative time - thanks for your support!
No job OR NOT you earn a salary for a couple of months, and you got the most basic knowledge of computers and the Internet? Do not worry because I've found a solution, especially for myself and now I'm trying to help others. It is a job where the only thing you need free time and patience. When I went into this I was a little skeptical, but now that I see that are being made to make 75-200 dollars a week my skepticism grew in severity to expand their businesses. If you do not have the financial outputs, and you know that every cent comes in handy, contact me by mail: zaraditesastrpljenjem @ gmail. Com and today earns their initial $ 17!
[...] Case held Nadja Lutvikadic-Foco, PR companies BH Telecom. For example, the company's tracking fedex FedEx explained how important timely response tracking fedex in crisis situations and how social [...]
[...] Some of its IT language still fail to understand and save the day. However, speaking about the crisis in social media one thing is certain, and that is to happen at the worst possible moment. So, what if that particular [...]
[...] It seems that the situation is hopeless and that you can not do something, think again. You are neither the first nor the last in the media spotlight. The most important thing is how you deal with the negative story. The way in which [...]
Read 7 days Obama - so God help him! - Inaugural speech of Barack Obama's best job in the world that is why a lot of things to be changed in the elections ... Adrema or sheet media - the first thing you need to have ready for a possible crisis in Croatia vs Golf Golf in the Algarve (Portugal) Bruno Busic on the future of Croatian - before than expand read ... Effective SEO: How to optimize the title of your site? Public bailiffs through the mediation of debtors released tracking fedex indentured servitude
Monthly Adrema or sheet media - the first thing you need to have ready for a possible crisis best job in the world that is why a lot of things to be changed tracking fedex in the elections ... Bruno Busic on the future of Croatian - rather than expand read ... Dr. Marijana Grbeša - why would grandpa Vjeko today was čovik happiest in the world! Obama - so help him God! - Inaugural speech of Barack Obama spectacular speech accepted the presidential nomination of the Democratic Party How to improve sales using social networks? Effective SEO: How to optimize the title of your site? Newsletter Your email Manjgura on social networks
Survey Barack Obama community management CroDemoskop social networks Social media Facebook users in Croatia speech HDZ Croatian parliamentary elections in 2011 CPRA Internet in Croatia Ipsos Puls survey research Ivo Josipovic, Ivo Sanader elections elections 2011 election surveys election campaign election polls Jadranka Kosor public appearance Kresimir Macan Crisis Communication SDP-led coalition's local elections in Milan Mayor Manjgura Media New Media Public Relations Media Relations online media policy political communication PR election campaign presidential elections Promotion Plus sp
The U.S. postal service FedEx during the holidays is in difficulties, what would actually be just a customer service crisis turned into a real PR crisis because they are dumped into play social networks rather Tube.
It all began with the publication of video content that shows FedEx courier throwing a package over the fence onto the lawn. To make matters worse, the package is a computer monitor that was in the FedEx package and the delivery man could clearly see that the package tracking fedex contents are fragile.
The owner submitted a monitor, set the original recording on YouTube and the Huffington Post, said that at the time of delivery was at home and that the courier should just ring the doorbell. The footage was collected in five days even 5 million tracking fedex medical examination, and now has nearly 9 million and even 24.867 comments.
Not buried his head in the sand and ignore the YouTube video, did not neglect the crisis and played that does not exist. Rather than ignoring, the company is on its YouTube channel published an apology (similar has made Domino's Pizza 2008th year when he released a video in which it sees as an employee spit in your food). Matthew Thornton tracking fedex III, senior vice president of FedEx Express U.S., explained how the company will do everything in correcting mistakes, and it is this video used to educate employees that such a scenario could never happen again. The video was posted on the official FedEx blog.
Digg Related Articles: How to successfully manage the crisis Crisis tracking fedex Communication tracking fedex - learn from others' examples How to deal with negative publicity in 8 steps Bijesprvi and Macan - as colleagues in public relations thinking about the story I'm Bijesprvi and it was a fun and creative time - thanks for your support!
No job OR NOT you earn a salary for a couple of months, and you got the most basic knowledge of computers and the Internet? Do not worry because I've found a solution, especially for myself and now I'm trying to help others. It is a job where the only thing you need free time and patience. When I went into this I was a little skeptical, but now that I see that are being made to make 75-200 dollars a week my skepticism grew in severity to expand their businesses. If you do not have the financial outputs, and you know that every cent comes in handy, contact me by mail: zaraditesastrpljenjem @ gmail. Com and today earns their initial $ 17!
[...] Case held Nadja Lutvikadic-Foco, PR companies BH Telecom. For example, the company's tracking fedex FedEx explained how important timely response tracking fedex in crisis situations and how social [...]
[...] Some of its IT language still fail to understand and save the day. However, speaking about the crisis in social media one thing is certain, and that is to happen at the worst possible moment. So, what if that particular [...]
[...] It seems that the situation is hopeless and that you can not do something, think again. You are neither the first nor the last in the media spotlight. The most important thing is how you deal with the negative story. The way in which [...]
Read 7 days Obama - so God help him! - Inaugural speech of Barack Obama's best job in the world that is why a lot of things to be changed in the elections ... Adrema or sheet media - the first thing you need to have ready for a possible crisis in Croatia vs Golf Golf in the Algarve (Portugal) Bruno Busic on the future of Croatian - before than expand read ... Effective SEO: How to optimize the title of your site? Public bailiffs through the mediation of debtors released tracking fedex indentured servitude
Monthly Adrema or sheet media - the first thing you need to have ready for a possible crisis best job in the world that is why a lot of things to be changed tracking fedex in the elections ... Bruno Busic on the future of Croatian - rather than expand read ... Dr. Marijana Grbeša - why would grandpa Vjeko today was čovik happiest in the world! Obama - so help him God! - Inaugural speech of Barack Obama spectacular speech accepted the presidential nomination of the Democratic Party How to improve sales using social networks? Effective SEO: How to optimize the title of your site? Newsletter Your email Manjgura on social networks
Survey Barack Obama community management CroDemoskop social networks Social media Facebook users in Croatia speech HDZ Croatian parliamentary elections in 2011 CPRA Internet in Croatia Ipsos Puls survey research Ivo Josipovic, Ivo Sanader elections elections 2011 election surveys election campaign election polls Jadranka Kosor public appearance Kresimir Macan Crisis Communication SDP-led coalition's local elections in Milan Mayor Manjgura Media New Media Public Relations Media Relations online media policy political communication PR election campaign presidential elections Promotion Plus sp
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